Delivery & Gift Wrap (COVID-19 Update)

Lovingly Signed Returns and Gift Wrap

All of our Gifts, except for our backpacks, lunch bags, Hunter and Boo, Moulin Roty, Naomi Wear, OOLY, Feroza Designs and Mokksies products*, come beautifully gift boxed in our free Signature Lovingly Signed gift box.

The box helps create that exceptional gifting experience and can be used as a memory, keepsake box for later.

Please note: you will receive one box per order, but if you’re purchasing gifts for more than one child, please get in touch before making your purchase and we will do our best to accommodate you.

*Products that do not come in our gift boxes will be wrapped in Lovingly Signed tissue and placed in a Lovingly Signed carrier bag for local orders. You can choose to add a gift box for a flat rate of SG$10 in the individual product listings, and we will place your order into the gift box. 

**Please note, if you've only placed an order for a greeting card, it will be sent via Normal Mail through SingPost for both Local and International orders.


DELIVERY IN SINGAPORE (COVID-19 Updates)

Delivery is Free of Charge for all orders to be delivered in Singapore.

We offer 1-2 working days delivery in Singapore for all orders received before 3pm SGT. Deliveries will be made between 9am-6:30pm by our assigned delivery partner. Please note, our delivery partner might extend their delivery hours at their own discretion. Our dispatch and order fulfilment timescales do not include weekends and public holidays. 

If an order is received after 3pm SGT, it will be dispatched for delivery 2-3 business days later. However, should you require an urgent delivery, please drop us an email at lovinglysigned[at]gmail.com and we will do our best to assist you. Please note, our dispatch and order fulfilment timescales do not include weekends and public holidays. 

Please refer to the table below for a guide on when your order will be delivered. This applies to both personalised and non-personalised orders.  

Order on Monday before 3pm SGT Expected delivery on Tuesday/Wednesday
Order on Monday after 3pm SGT Expected delivery on Wednesday/Thursday
Order on Tuesday before 3pm SGT Expected delivery on Wednesday/Thursday
Order on Tuesday after 3pm SGT Expected delivery on Thursday/Friday
Order on Wednesday before 3pm SGT Expected delivery on Thursday/Friday
Order on Wednesday after 3pm SGT Expected delivery on Friday/following Monday
Order on Thursday before 3pm SGT Expected delivery on Friday/following Monday
Order on Thursday after 3pm SGT Expected delivery on following Monday/Tuesday
Order on Friday before 3pm SGT Expected delivery on following Monday/Tuesday
Order on Friday after 3pm SGT Expected delivery on following Tuesday/Wednesday
Orders on Saturday/Sunday Expected delivery on following Tuesday/Wednesday 

 

Please note, our dispatch and order fulfilment timescales do not include weekends and public holidays. 

Lovingly Signed delivers to any street address in Singapore, excluding restricted areas e.g. Pulau Ubin.

To track your delivery, please click here. Your tracking ID is your 4-digit order number (e.g.: 1234). 

Detrack-TrackingScreen_Screenshot

 Meet LJ, our friendly courier partner who delivers direct to your doorstep! 

 

INTERNATIONAL DELIVERY

Lovingly Signed ships globally. The shipping price will be calculated at checkout.

Delivery is done via our preferred courier service and takes on average between 4 to 8 working days. Please note we do not offer PO Box delivery, as a signature is required upon delivery.

Please note, our dispatch and order fulfilment timescales do not include weekends and public holidays. 

In most cases, any customs or import duties are charged once the parcel reaches its destination country. You may be charged handling fees and taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel. 

Lovingly Signed has no control over these charges and we can't tell you what the cost would be, as customs policies and import duties vary widely from country to country. 

Please contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting. 


Attempted Delivery or Wrong Delivery Address Provided

We know mistakes happen, but in the event of you accidentally supplying a wrong delivery address, we will do our utmost to change this if the item has yet to be dispatched. If however, a wrong delivery address has been supplied and the item gets sent back to us, we will have to charge a re-shipping fee of SG$10 for Singapore and SG$45 for International deliveries for each additional attempt. This also applies if we ship to the hospital and the mum has already been discharged.

If you wish for us to hold your order because you are overseas and won't be home to receive it, please let us know in advance, as this will also count as an unsuccessful delivery attempt, and we will have to charge a re-delivery fee of SG$10 for local orders. 

To schedule a convenient date and time for redelivery, please contact us at lovinglysigned[at]gmail.com. Redeliveries will be made between 10am-6:30pm, Monday to Friday (excluding public holidays and weekends) by our assigned delivery partner. 

 

RETURNS POLICY (COVID-19 Update)

Due to hygiene reasons, we will not be offering any returns or exchanges until further notice. We seek your understanding as we wish to prevent the risk and spread of COVID-19. 

If a product is faulty, please kindly take a photo of the faulty product and the packaging it arrived in within two days of receipt, and send it to us at lovinglysigned[at]gmail.com. For all faulty items, you will be offered a replacement or repair, or a full refund.

Any refunds will be credited back to you using your original payment method, e.g. PayPal, online credit or credit card.