Returns (COVID-19 Update)

RETURNS POLICY

Due to hygiene reasons, we will not be offering returns or exchanges for all orders until further notice as of 5 April 2020. We seek your understanding as we wish to reduce the risk and spread of COVID-19.

Products not eligible for a return or exchange include:

If a product is faulty, we just ask you to take photo proof of the faulty product and the packaging it arrived in within two days of receipt of delivery and send the photo direct to us at lovinglysigned[at]gmail.com. For all faulty items you will be offered a replacement or repair, or a full refund.

Any refunds will be credited back to you using your original payment method, e.g. PayPal, online credit or credit card.

If you would like to cancel your order you have 1 hour from ordering your item to cancel it or make changes to the personalisation details (i.e.: thread colour or name). After that time we cannot guarantee that your order can be cancelled as it may already have been processed. If that is the case, your order will be sent to you and a refund will not be provided.