FAQ

1. How long will it take to personalise and deliver my order?

All local (Singapore) orders are delivered within two working days. For more information, please refer to our delivery & gift wrap page.

 

2. Do you have a physical retail store?

No, not currently, but you can find a selection of our collection stocked at Takashimaya and Robinsons The Heeren department stores in Singapore and online in Hong Kong at www.lovinglysigned.hk 

 

3. Do you sell the Jellycat jumpers separately?

Unfortunately, no, we do not sell individual personalised jumpers at this time.

 

4. How big (or small) are the Jellycat bunnies? Do you sell them in other sizes?

The Jellycat bunnies in our collection are Medium-sized ones, approximately 30cm tall. We only sell them in this size.

 

5. Can I see a sample of the thread colour on a specific product in advance of purchase?

Unfortunately we do not provide thread samples.

 

6. Can you share a photograph of my gift box prior to sending it?

No, we do not provide photos of products prior to dispatch.

 

7. My purchase is a gift, can you remove the price tags/invoices and receipt from the package?

All our personalised baby gifts are packaged in such a way that there are no price tags or receipts included in the gift package.

 

8. I placed an order but I didn't receive any order confirmation notifications.

All order confirmations are sent by either email or SMS, depending on which contact detail you provided. Please double check your inbox or phone. If you still have not received confirmation, kindly email our customer service team at lovinglysigned@gmail.com

 

9. How do I receive delivery updates?

If you have included your email at checkout, you will receive an update when your order has been scheduled for delivery. An email will also be sent to you once your order has been delivered. Singapore orders are usually delivered in two working days.

 

10. How do I get the promo code?

If you subscribe to our newsletter on our homepage, you will receive an email with a discount code applicable for your first purchase with Lovingly Signed.

 

11. I forgot to use my promo code, can I get a refund?

Unfortunately, no. Please make sure you use the promo code when making your first purchase. We will not offer a refund to customers who forgot to enter their promo code at checkout. For more details, please refer to our Terms & Conditions page. 

 

12. How do I use the referral promo?

The referral promo is only valid with a minimum spend of SG$150. For your code to be valid, your referred friend(s) will have to make a purchase first. The code cannot be combined with other promotions/discounts.

 

13. I've accidentally put in the wrong delivery address. Can I change it?

Yes, please let us know via email at lovinglysigned@gmail.com, and include your order number and the correct delivery address within 1 hour of placing your order. If you let us know any later, we cannot guarantee that the delivery address will be rectified. 

 

14. Can I request for the delivery to be made at a specific time?

Unfortunately, no. We are unable to provide a specific time slot for your delivery to be made as it depends on our courier partner's route and the road conditions on that day. 

 

15. Can I request for the delivery to be made on a specific date?

Yes, but it depends. If your ideal delivery date falls before our 2 working day fulfilment schedule, we will not be able to accede to your request. However, if your ideal delivery date falls after our 2 working day fulfilment schedule, we can arrange this for you. 

Please kindly note that deliveries are only made on Weekdays (Monday - Friday), excluding Weekends and Public Holidays. 

For more information, please refer to our delivery & gift wrap page. 

16. Can I collect my order from your office?

Unfortunately no, we do not allow for pick ups from our office. 

 

17. I'd like to send this gift overseas. Will I be charged handling fees or taxes? 

In most cases, any customs or import duties are charged once the parcel reaches its destination country. You may be charged for handling fees and taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel.  

Lovingly Signed has no control over these charges and we can't tell you what the cost would be, as customs policies and import duties vary widely from country to country. 

 

18. I'd like to create my own gift set. How should I go about doing that?

You can either do so via Build Your Own Gift Set or add individual items to your basket and leave a message in this field labelled Special Instructions in your Cart to let us know to put all of them into 1 gift box. 

Cart-instructions