FAQ

1. How long will it take to personalise and deliver my order in Singapore?

• For local orders placed before 3pm, enjoy free next-day delivery on orders over $80.
  
• Experience the ultimate convenience with free same-day delivery on orders over $250 (excluding Sundays and public holidays).

2. Do you sell the Jellycat jumpers separately?

Yes, we offer Jellycat jumpers for sale separately on our website. These adorable and cuddly companions are perfect for babies and toddlers, and they make wonderful gifts for any occasion. To view our selection of Jellycat jumpers, please visit our Jellycat Jumper section.

3. How big (or small) are the Jellycat bunnies? Do you sell them in other sizes?

We offer a range of adorable Jellycat bunny sizes to suit every preference. From cuddly medium bunnies to impressive giant ones, you're sure to find the perfect companion.

4. Can you share a photograph of my gift box prior to sending it?

Absolutely! We understand the importance of gifting, and we're committed to ensuring your satisfaction. A photo of your personalised gift box will be shared with you prior to shipping.

5. My purchase is a gift, can you remove the price tags/invoices and receipt from the package?

Absolutely! All our packages are lovingly gift-wrapped and come without any price tags, invoices, or receipts. It's ready to be given as a special surprise.

6. How do I receive delivery updates?

You'll receive two email updates: one confirming your order has been scheduled for delivery, and another to let you know when your order has been delivered. In addition, our driver will contact the recipient on the morning of the delivery to arrange a convenient time for delivery. 

7. Can I request for the delivery to be made on a specific date?

Yes, you can! Simply specify your preferred delivery date in the "Special Instructions" box during checkout.

8. Can I collect my order from your office?

Yes, you can! Simply choose the "pickup" option on the shipping page during checkout. We will inform you once your order is ready to be collected. Our collection address is: 120 Lower Delta Road, Cendex Centre, #14-13 Singapore 169208.

9. Can I exchange or return products if I made a mistake in my order?

We understand mistakes happen. Unfortunately, due to the personalised nature of our products, we cannot accept returns where the customer has changed their mind or made an error while ordering. To ensure your personalised gifts are perfect, please double-check the spelling of names and any other details before placing your order.

If you do notice a mistake after placing your order, please contact us immediately at hello@lovinglysigned.com or +65 8752 8601. We'll explore all possible solutions to help you.

10. I have a problem with that I've ordered. What should I do?

We pride ourselves on the quality of our products. If you encounter any issues, please don't hesitate to contact us at hello@lovinglysigned.com. We'll work hard to understand the problem and offer a solution. Photos are very helpful in identifying product issues.

Rest assured, if your personalised gift has a quality issue, we will replace it with a new one or an item of similar value.

11. Which languages can you embroider?

We can embroider in English, Chinese characters, or logos.

For logos: Please ensure your logo is in a high-resolution format (e.g., .png, .jpg) before placing your order.

12. What are my character limitations for embroidery?

To ensure a beautiful and legible finished product, Lovingly Signed offers embroidery personalisation with character limitations depending on the chosen item.

Here's a general guideline:

• Smaller items: We recommend a maximum of 10 characters for smaller items like bibs, comforter and Jellycat Jumpers.
• Medium-Large items: For bigger items like blankets, towels, robes and babygrows, a maximum of 12 characters is ideal.
• Chinese Characters: up to 3 characters
• For certain delicate products: like swaddles and bamboo babygrows, embroidery is only available for English characters.

For specific character limitations:

Please visit the product page of the item you'd like to personalise. You'll find the exact character limit displayed within the "Personalisation" section or product description.