FAQ

1. How long will it take to personalise and deliver my order?

For local orders in Singapore before 3pm, we offer free next-day delivery, seven days a week for orders over $80 and free same-day delivery for orders over $250.  Please note that same-day delivery is not available on Sundays and public holidays.

2. Do you sell the Jellycat jumpers separately?

Yes! Jellycat Jumper.

3. How big (or small) are the Jellycat bunnies? Do you sell them in other sizes?

All our Personalisable Jellycat bunnies in hampers are 31cm, medium size.
We do have the other sizes but non-personalisable, available in Large, Huge, Really Big and Really Really Big.

4. Can you share a photograph of my gift box prior to sending it?

Absolutely we can - just drop us a note at the special instructions box at the cart page to ask us.

5. My purchase is a gift, can you remove the price tags/invoices and receipt from the package?

All of our packages are gift ready and delicately gift wrapped, lovingly prepared and fit for a Prince or Princess and free from tags, invoices or prices. 

6. How do I receive delivery updates?

You will receive an update when your order has been scheduled for delivery to your email address that you used upon checkout. An email will also be sent to you once your order has been delivered.

7. Can I request for the delivery to be made on a specific date?

Absolutely we can - just drop us a note at the special instructions box at the cart page to ask us.

8. Can I collect my order from your office?

Yes, you certainly can. Choose the pickup option on the shipping page during the checkout.Our address for collection is: 120 Lower Delta Road, Cendex Centre, #14-13 Singapore 169208.

9. Can I exchange or return products if I made a mistake in my order?

We will always try to find a solution for any issues that may arise with our products. However, due to the nature of personalised products we can’t accept returns where the customer has changed their mind or made a mistake while ordering the gift. Please triple check the spelling of the baby’s name and other details entered to ensure that the personalisation of your order is correct. If you do find a mistake, please email us at hello@lovinglysigned.com and we will see what solutions are possible.

10. I have a problem with that I've ordered. What should I do?

We do pride ourselves on the quality of our products so if you have any issues that you think need to be fixed please contact us at hello@lovinglysigned.com so we can understand the issue and try to offer a solution for you. Photos are always helpful if there is a problem with a product. Please be reassured that in the unlikely event that there is an issue with the quality of your gift we will replace it with a new one or an item of similar value.

11. Which languages can you embroider?

You can choose English, Chinese Characters or logos.