Personalise your gift with a touch of love
Buying a gift?
Frequently Asked Questions
What Material is the Jellycat Soother made of?
What size is the Jellycat Soother?
How do I wash my Jellycat Soother?
How long will it take to personalise and deliver my order in Singapore?
Experience the ultimate convenience with free same-day delivery on orders over $250 (excluding Sundays and public holidays).
For local orders placed before 3pm, enjoy free next-day delivery on orders over $80.
Can you share a photograph of my gift box prior to sending it?
Absolutely! We understand the importance of gifting, and we're committed to ensuring your satisfaction. A photo of your personalised gift box will be shared with you prior to shipping.
My purchase is a gift, can you remove the price tags/invoices and receipt from the package?
Absolutely! All our packages are lovingly gift-wrapped and come without any price tags, invoices, or receipts. It's ready to be given as a special surprise.
How do I receive delivery updates?
You'll receive two email updates: one confirming your order has been scheduled for delivery, and another to let you know when your order has been delivered. In addition, our driver will contact the recipient on the morning of the delivery to arrange a convenient time for delivery.
Can I request for the delivery to be made on a specific date?
Yes, you can!
Simply specify your preferred delivery date in the "Special Instructions" box during checkout.
Can I collect my order from your office?
Yes, you can!
Simply choose the "pickup" option on the shipping page during checkout. We will inform you once your order is ready to be collected. Our collection address is: 120 Lower Delta Road, Cendex Centre, #14-13 Singapore 169208.
Can I exchange or return products if I made a mistake in my order?
We understand mistakes happen. Unfortunately, due to the personalised nature of our products, we cannot accept returns where the customer has changed their mind or made an error while ordering. To ensure your personalised gifts are perfect, please double-check the spelling of names and any other details before placing your order.
If you do notice a mistake after placing your order, please contact us immediately on Whatsapp.
We'll explore all possible solutions to help you.
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